Multi-site Document Destruction Specialists

IPSA is recognized as the leading document destruction service provider in North America. All of our members enjoy years of experience in the industry and all are required to become NAID certified – the highest level of security certification in the Document Destruction Industry.

Selecting IPSA as the prime contractor for your Nationwide Document Destruction Program will provide you with access to the same reliable, efficient and secure direct benefits that our existing national customers enjoy, these include:

• Nationwide coverage for all of your locations
• Both mobile and plant based document destruction services
• Customized single point of contact account management services
• Centralized, clear, concise, and timely billing
• National pricing strategy for best cost performance - today, and tomorrow
• The security that comes from working with experts who are NAID certified

Account Management and Customer Service

IPSA differentiates from our competitors with superlative customer service. As an IPSA customer, you will be provided with a single point of contact number for all of your program coordination needs. Our customer services team is comprised of knowledgeable personnel and dedicated account managers.

In addition to centralized program management, IPSA also provides the convenience of centralized, concise, and timely invoicing operations. Here again one call is all that is needed to review charges for program operations related to anyof your locations.

Centralization is one of the strongest advantages that IPSA offers over many of our competitors. This is possible also because IPSA utilizes key technologies to ensure the rapid and accurate flow of information, schedules and service details between our headquarters and member locations. Our proprietary web-based Customer Management System is the centerpiece of this automation.

Quality Control Procedures

Quality control is one of the key elements of IPSA successes in servicing customers whose operations are similar to yours. An important part of our quality control program is our requirement for each of our member companies to be NAID certified. This is the highest level of certification with respect to security and quality in the document destruction industry.

Our quality control programs are closely monitored by IPSA and our member companies on a daily basis. Our controls include work processes, inspections, training and review procedures. These guidelines are designed to address: Employee Screening and Hiring, the Destruction Process, and Operational Security.

Service Measurements

Quality of service provided is measured in 2 ways. First, each IPSA Member is AAA Certified by the National Association for Information Destruction (NAID). NAID has established certain standards and requirements, which are reviewed annually during the re-certification process. All AAA NAID Certified Members are audited through an independent security company contractor. Secondly, IPSA monitors performance internally through the use of various tools including computer system monitoring by Headquarters staff, customer telephone surveys, and invoice auditing. Additionally, individual performance metrics are established for each customer at the time of contract implementation, and then monitored upon a mutually agreeable set of measures and timelines.

Demand Management / Value Engineering

IPSA continually monitors service to ensure the most effective use of equipment and personnel from perspective of the customer as well as the servicing Member. When changes to the service level or schedule are appropriate IPSA will make recommendations to the Customer.

Examples from the past include identifying lower volume than anticipated, upon which service was changed from monthly to quarterly. In some instances lower volume was an indication to the customer of a lack of compliance with established policies. Reporting this to the customer led them to bring the location into compliance. At another location constant requests for off-schedule service resulted in the placing of more and larger containers to reduce the number of service calls. IPSA uses internal progress update reports to as the key tool for recommending cost efficiencies.